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Our Claims Process Explained

Claiming from Clientèle is clear and simple. You will be able to claim in case of: natural death, accidental (unnatural) death, hospitalisation*, dread disease, disability or legal advice.

  • For policy changes, please visit Clientèle self-service available at selfservice@clientele.co.za
  • For Claims and Encashment queries, please use our WhatsApp platform. The whatsApp number is 067 342 7248.
  • For all life-related queries, email: services@clientele.co.za and for legal assistance email: legalservices@clientele.co.za
  • You can also use our Clientèle App available on Google Play and the Apple App Store.
  • For Legal claims, please whatsApp: 0670438460 / 0670415858 / 0670423138
Be safe. Be kind. Be responsible.