We request that you allow us the opportunity to resolve your complaints before escalating further.
- Should you wish to lodge a complaint, please contact the National Contact Centre on:
Telephone:+27(11) 320 3000
Fax: +27(11) 320 3133
- Should you have any further queries please do not hesitate to direct your complaint to the Complaints Arbitrator at firstname.lastname@example.org.
In the event that your complaint is not satisfactorily resolved, then you may refer to complaint to the Independent Arbitrator, also at email@example.com. The Independent Arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
- In the unlikely event that you are still not satisfied with the decision, then the Independent Arbitrator will notify you of the full contact details of both theFAIS Ombudsman (Tel: +27(12) 348 3447) and the Ombudsman for Long-term Insurance (Tel: +27(21) 657 5000).