Funeral Plans

Funeral Claims Process

In the event of a death, you will need to lodge a claim on the deceased person’s insurance policy so that it can be assessed.
Clientèle has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:
  • Contact our Call Centre on 011 320 3000.
  • Fax us on 011 320 3170.
  • SMS your Policy Number to 31041 (Standard rates apply).
  • Complete the call me back form on the right hand side and a consultant will call you.
  • Visit us at the Clientèle Head Office: Clientèle Office Park, Cnr. Alon and Rivonia Road, Rivonia, Johannesburg.
  • E-mail claims@clientele.co.za

You can help speed up the claims assessment process by having the following documents ready when lodging a Funeral Claim:
  • A certified copy of the death certificate.
  • Certified copies of deceased's ID.
  • Certified copies of beneficiary's ID.

Please note that we may require additional information / documentation dependent on the individual circumstances in order to assess the claim.
  • Lodge a claim

    Complete the form below and one of our friendly consultants will call you back.

    I want to lodge a

    Lodge a claim


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